Reshape marketing
with us

Job Overview:

We are seeking a dynamic and experienced Hungarian Market VIP Account Manager to join our team. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value customers within the Hungarian markets. Your primary responsibility will be to deliver exceptional customer service, build lasting relationships, and provide tailored experiences to ensure the loyalty and satisfaction of our VIP customers in the Hungarian region.

Responsibilities:

• Develop and maintain strong, personalized relationships with high-value customers in the Hungarian market.
• Serve as the main point of contact for VIP customers, promptly addressing their inquiries, concerns, and requests.
• Provide customized support to VIP customers, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless experience.
• Gain an in-depth understanding of VIP customers preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize customers value.
• Continuously monitor and analyze customers activity, identifying trends and opportunities to enhance customers engagement and retention.
• Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP customers in the Hungarian region.
• Stay up-to-date with the latest product developments, features, and promotions to effectively communicate this information to VIP customers.
• Handle VIP customers complaints and disputes with a focus on fair and efficient resolutions.
• Provide regular reporting on the performance of Hungarian VIP customers, accompanied by recommendations for improvement to the management team.

Qualifications:

• Bachelor's degree in a related field or equivalent work experience.
• Demonstrated expertise in the Entertainment industry, with a strong emphasis on VIP customers management.
• Profound understanding of the Hungarian markets, along with in-depth knowledge of customers preferences.
• Outstanding communication and interpersonal skills.
• A customer-centric mindset with a firm commitment to delivering top-tier customer service.
• Strong analytical capabilities, with a data-driven approach to decision-making.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• Ability to work effectively both independently and as part of a team.
• Flexibility in terms of working hours, as VIP customers management may occasionally require evening and weekend availability.
• Exceptional problem-solving skills and the capacity to remain composed under pressure.

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