As Ireland VIP Account Manager you will be responsible for retention of VIP customers and increase of their lifetime value.

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Requirements:

- Fluent English Language is a must;

- Multitasking and time-managing;

- Productivity and flexibility;

- 2+ years’ experience in Entertainment business;

- 1+ years' experience in portfolio managing;

- Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)


Main responsibilities:

✔️Being able to search and find for solutions of customers’ issues;

✔️ Be patient & have negotiation skills;

✔️ Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;

✔️ Monitor customers’ performance & behaviour in order to evaluate bonus crediting;

✔️Ensure that products’ compliance is being followed according to relevant regulations;
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We offer:
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✔️ Competitive salary and monthly KPIs bonus;
✔️ Working in a dynamic European company;
✔️ 24 workdays of paid vacation;
✔️ Friendly team;
✔️ Sunny, spacious office close to a metro station;
✔️ Lots of opportunities for education and development within the company.
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You have the opportunity to work in our office in Cyprus or Bulgaria.