We are looking for an Italian speaking VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

• Proficiency in English and Italian both written and spoken
• Proactive person with good support / sales skills
• Strong communication and negotiation skills
• Attention to details
• Previous experience will be considered as an advantage
  

Duties and Responsibilities:

• Being able to search and find for solutions of customers’ issues
• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
• Monitor customers’ performance & behaviour in order to evaluate bonus crediting
• Ensure that products’ compliance is being followed according to relevant regulations
• Previous experience as a Sales agent will be considered as an advantage
• Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

We offer excellent benefits:

✔️ Competitive salary and monthly KPIs Bonus
✔️ Working in a dynamic International company
✔️ Ability of career and professional growth within the company
✔️ Social benefits and team buildings
✔️ Sunny, spacious office

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You have the opportunity to work in our office in Cyprus or Bulgaria.